Question 1

One of the most important quality management techniques is basic statistics.

Accepted Answer

Basic statistics play a crucial role in quality management as they help in analyzing data and identifying trends, patterns, and variations in a process. Statistical tools like control charts, histograms, and Pareto charts are commonly used in quality management to measure and control the quality of products or services.

Question 2

Dr.Kaoru Ishikawa,a quality philosopher,is best known for coining the phrase,"total quality control."

Accepted Answer

Dr. Kaoru Ishikawa is best known for developing the cause-and-effect diagram, also known as the "Ishikawa" or "fishbone" diagram, not for coining the phrase "total quality control."

Question 3

Setting simple goals and targets is one of the practices that are used for implementing leadership as a quality management principle.

Accepted Answer

False

Question 4

Deming laid out a "quality improvement program" for companies such as Ford,GM,and Procter & Gamble,when invited to work with them to improve their quality.

Accepted Answer

The answer of Deming laid out a "quality improvement program"...

Question 5

Crosby's philosophy demonstrates that quality management practices will not save,but cost money.

Accepted Answer

Crosby's philosophy is that quality management practices actually save money in the long run by preventing mistakes, reducing rework and waste, and improving efficiency.

Question 6

Unlike other management gurus and consultants,Deming defined and described quality precisely.

Accepted Answer

The answer of Unlike other management gurus and consultants,Deming defined...

Question 7

Dr.Kaoru Ishikawa,a quality philosopher,advocated collecting and analyzing factual data using simple visual tools,statistical techniques,and teamwork as the foundations for implementing total quality.

Accepted Answer

Dr. Kaoru Ishikawa is known for advocating the use of simple visual tools, statistical techniques, and teamwork to collect and analyze factual data, which forms the basis for implementing total quality.

Question 8

Juran agreed with Deming's policy which stated that fear can bring out the best in people.

Accepted Answer

The answer of Juran agreed with Deming's policy which stated...

Question 9

Improvements in operations are achieved by reducing the causes and impacts of variation.

Accepted Answer

This statement is true as reducing variation in operations can help improve process efficiency, consistency, and reduce waste or defects. By identifying and eliminating the root causes of variation, operations can become more predictable, reliable, and efficient.

Question 10

Deming stressed that the highest levels of operational staff in an organization must assume the overriding responsibility for quality management.

Accepted Answer

Deming emphasized the importance of top management's commitment in implementing quality management in an organization. According to him, it is the responsibility of senior leaders to create a culture of quality and ensure that the organization's systems, processes, and employees are focused on continuous improvement. Therefore, the statement is true.

Question 11

Variation in a production process decreases capacity utilization.

Accepted Answer

Variation in a production process causes disruptions and inefficiencies, leading to decreased capacity utilization. This is because the production process cannot consistently operate at its full potential.

Question 12

The total quality philosophy was initially based on only one principle-customer focus.

Accepted Answer

The total quality philosophy encompasses several principles beyond customer focus, including continuous improvement, employee involvement, and process management.

Question 13

Unlike Deming,however,Juran proposed a major cultural change in the organization,and did not take up improving quality by working within the system familiar to managers.

Accepted Answer

Both Juran and Deming emphasized the importance of cultural change within an organization to improve quality. Juran, like Deming, advocated for working within the existing system while also pushing for significant changes in managerial attitudes and practices to foster quality improvement.

Question 14

Deming emphasized that knowledge is not possible without theory,and experience alone does not establish a theory.

Accepted Answer

Deming believed that experience alone is not enough to establish a theory. Observations and data must be combined with theory to gain meaningful knowledge. Therefore, knowledge is not possible without theory.

Question 15

According to Crosby,quality is judged solely on whether requirements have been met,and nonconformance is the absence of quality.

Accepted Answer

This statement accurately reflects Crosby's philosophy on quality, which emphasizes meeting requirements and the absence of nonconformance as the indicators of quality.

Question 16

According to Dr.Ishikawa's philosophy,data with dispersion information are false data.

Accepted Answer

Dr. Ishikawa emphasized the importance of understanding and analyzing data with dispersion information, as it provides insights into variability and quality control processes, rather than considering such data as false.

Question 17

Variation in a production process makes it easier to find the root cause of the process issues.

Accepted Answer

Variation in a production process actually makes it more difficult to identify the root cause of process issues, as it introduces more variables and potential sources of error, complicating the diagnosis and resolution process.

Question 18

A.V.Feigenbaum,a quality philosopher,promoted the use of quality costs as a measurement and evaluation tool.

Accepted Answer

A.V. Feigenbaum is known for his work on Total Quality Control, and he did promote the use of quality costs as a measurement and evaluation tool.

Question 19

According to Dr.Ishikawa's philosophy,the ideal state of quality control occurs when inspection becomes necessary.

Accepted Answer

According to Dr. Ishikawa's philosophy, the ideal state of quality control is achieved when inspections become unnecessary because defects and errors have been eliminated through prevention and improvement of processes.

Question 20

Juran advocated the use of quality cost accounting and analysis to focus attention on quality problems.

Accepted Answer

Juran believed that measuring and analyzing quality costs could help organizations identify and prioritize areas for improvement, ultimately leading to better overall quality performance.

Quiz 2: Foundations of Quality Management