Which of the following is true regarding production of services?
A)Compared to manufacturing, it is easier for service organizations to identify and measure customers' needs and performance standards as they involve human contact.
B)The production of services typically requires a lower degree of customization than does manufacturing.
C)Compared to manufacturing, production of services is typically less labor intensive.
D)Services are produced and consumed simultaneously

Question

Quizplus · Accepted Answer

Services are produced and consumed simultaneously, whereas in manufacturing, products are produced first and then consumed later. This is one of the key differences between the two processes.

Which of the Following Is True Regarding Production of Services