Question 1

Explain the importance of good communication in order for an organization to gain a competitive advantage.

Accepted Answer

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Question 2

Discuss the disadvantages of ineffective communication on an organization, and give examples of how ineffective communication can be harmful or even dangerous.

Accepted Answer

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Question 3

Distinguish between data and information, and give a specific business example of each.

Accepted Answer

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Question 4

Briefly explain the role of nonverbal communication in the communication process, and give examples.

Accepted Answer

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Question 5

What are the three factors that managers need to consider when choosing a communication medium for a message?

Accepted Answer

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Question 6

Business-to-business (B2B)commerce is best defined as trade that takes place between companies using technology and the Internet for the purpose of
A)meeting the demands of various companies along the supply chain.
B)enabling companies to gain a competitive advantage.
C)consolidating functions into as few companies as possible along the value chain.
D)linking and coordinating the value chains of different companies.

Accepted Answer

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Question 7

To participate in B2B marketplaces, companies have to adopt a common
A)software standard so that they can meet international requirements.
B)set of ethical standards so that they can do business fairly and equitably.
C)software standard so that they can search for and share information with each other.
D)set of ethical standards so that they can keep out unfair competitors.

Accepted Answer

Companies need a common software standard in B2B marketplaces to facilitate efficient information search and sharing.

Question 8

A system that gives managers a model-building capability and provides them with the ability to manipulate information in a variety of ways in order to make nonprogrammed judgments is a(n)________ system.
A)decision support
B)artificial intelligence
C)expert
D)real-time

Accepted Answer

A decision support system (DSS) provides managers with tools to build models and manipulate information to make nonprogrammed decisions, offering flexibility and support for complex decision-making processes.

Question 9

The best way to describe the difference between a transaction-processing system and an operations information system is that a transaction-processing system processes routine transactions, whereas an operations information system provides
A)large amounts of data that can then be compiled in a meaningful format.
B)information managers can use in nonroutine decision-making and other kinds of tasks.
C)organizations with the ability to track various functions and divisions in real time.
D)models that help managers make better nonprogrammed decisions.

Accepted Answer

A transaction-processing system handles routine, day-to-day transactions, while an operations information system provides information that aids managers in making nonroutine decisions and performing various tasks.

Question 10

Discuss the four basic types of communication media in order of information richness, from most rich to least rich, along with the relative advantages and disadvantages of each. Give examples of how and when each might be used most effectively.

Accepted Answer

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Question 11

Briefly explain the communication process, including the phases, roles, and various factors involved. Demonstrate the process by describing a communicative interaction between two people in a business environment. Show how communication can be enabled or hindered.

Accepted Answer

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Question 12

Advanced Software Defense Systems sells a variety of products to protect against spyware, malware, viruses, and other dangers to computer users. Operating primarily from its website, it serves a range of clients, from large companies with full service package to individual users. This is an example of
A)B2B commerce.
B)e-commerce.
C)a B2B marketplace.
D)an e-commerce marketplace.

Accepted Answer

This is an example of e-commerce because Advanced Software Defense Systems sells its products online through its website to both businesses and individual consumers.

Question 13

Both e-commerce and business-to-customer (B2C)commerce involve the use of technology and the Internet; the difference is that e-commerce
A)involves trade between companies and between companies and individual customers, whereas B2C commerce only involves trades between companies and individual customers.
B)is exclusively related to the marketing of wholesale products, whereas B2C commerce involves the sale of both wholesale and retail products.
C)only involves trade between companies and individual customers, whereas B2C commerce involves trades between companies and individual customers, as well as trade between companies.
D)encompasses the sale of both wholesale and retail products, whereas B2C commerce involves only the sale of retail products.

Accepted Answer

E-commerce involves trade between companies and between companies and individual customers, whereas B2C commerce only involves trades between companies and individual customers.

Question 14

A multimode application software package that allows a company to link and coordinate the entire set of functional activities and operations necessary to move products from the initial design stage to the final customer stage is called a(n)________ system.
A)decision support
B)e-commerce
C)enterprise resource planning
D)artificial intelligence

Accepted Answer

Enterprise Resource Planning (ERP) systems integrate various business processes and functions, facilitating the flow of information across an organization to manage and coordinate activities from product design to delivery.

Question 15

Discuss the dangers associated with the spread of electronic communication, including email abuse and information overload, and ways that managers can prevent such hazards. Give examples.

Accepted Answer

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Question 16

Discuss the four factors that determine how useful information is to a manager.

Accepted Answer

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Question 17

A system that makes use of human knowledge embedded in computer software to solve problems that ordinarily require human expertise is known as a(n)________ system.
A)expert
B)intelligent
C)sentient
D)learning

Accepted Answer

An expert system is a computer system that uses human knowledge embedded in computer software to solve problems that ordinarily require human expertise.

Question 18

Discuss face-to-face communication, including its uses, advantages and disadvantages, and the most effective means of employing it.

Accepted Answer

The answer of Discuss face-to-face communication, including its uses, advantages...

Question 19

A system that gathers comprehensive data, organizes it, and summarizes it in ways that are useful to managers is known as a(n)________ system.
A)transaction-processing
B)e-commerce
C)expert or artificial intelligence
D)operations information

Accepted Answer

An operations information system is designed to collect, organize, and summarize data in a way that is useful for managers, helping them make informed decisions.

Question 20

Business-to-business (B2B)commerce increases profitability because it
A)reduces operating costs and may improve overall quality.
B)allows companies to make use of technology and the Internet.
C)reduces the number of companies in the supply chain and may improve overall quality.
D)allows companies to market their products directly to end users.

Accepted Answer

B2B commerce increases profitability primarily by reducing operating costs through streamlined processes and improved efficiency, which can also lead to enhanced quality.

Quiz 13: Effective Communication and It Management

Explain the importance of good communication in order for an organization to gain a competitive advantage.

Discuss the disadvantages of ineffective communication on an organization, and give examples of how ineffective communication can be harmful or even dangerous.

Distinguish between data and information, and give a specific business example of each.

Briefly explain the role of nonverbal communication in the communication process, and give examples.

What are the three factors that managers need to consider when choosing a communication medium for a message?

Business-to-business (B2B) commerce is best defined as trade that takes place between companies using technology and the Internet for the purpose of

To participate in B2B marketplaces, companies have to adopt a common

A system that gives managers a model-building capability and provides them with the ability to manipulate information in a variety of ways in order to make nonprogrammed judgments is a(n) ________ system.

The best way to describe the difference between a transaction-processing system and an operations information system is that a transaction-processing system processes routine transactions, whereas an operations information system provides

Discuss the four basic types of communication media in order of information richness, from most rich to least rich, along with the relative advantages and disadvantages of each. Give examples of how and when each might be used most effectively.

Briefly explain the communication process, including the phases, roles, and various factors involved. Demonstrate the process by describing a communicative interaction between two people in a business environment. Show how communication can be enabled or hindered.

Both e-commerce and business-to-customer (B2C) commerce involve the use of technology and the Internet; the difference is that e-commerce

A multimode application software package that allows a company to link and coordinate the entire set of functional activities and operations necessary to move products from the initial design stage to the final customer stage is called a(n) ________ system.

Discuss the dangers associated with the spread of electronic communication, including email abuse and information overload, and ways that managers can prevent such hazards. Give examples.

Discuss the four factors that determine how useful information is to a manager.

A system that makes use of human knowledge embedded in computer software to solve problems that ordinarily require human expertise is known as a(n) ________ system.

Discuss face-to-face communication, including its uses, advantages and disadvantages, and the most effective means of employing it.

A system that gathers comprehensive data, organizes it, and summarizes it in ways that are useful to managers is known as a(n) ________ system.

Business-to-business (B2B) commerce increases profitability because it