Profit-seeking organizations have customers, but not-for-profit organizations do not have customers.
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Q4: Customer relationship management (CRM)is a technique that
Q5: Labor productivity is equal to outputs divided
Q6: The management of any aspect of production
Q7: Managers should create an environment in which
Q8: The attributes of an organization's outputs are
Q10: Improving product quality increases the operating costs
Q11: The main responsibility of operations managers is
Q12: Generally, other things being equal, most customers
Q13: Management experts recommend that an organization define
Q14: CRM systems have two interconnected components: sales
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