Question 1

These are points in a food's production--from its raw state through processing and shipping to consumption by the consumer--at which the potential hazard can be controlled or eliminated.

Accepted Answer

Critical control points (CCPs) are specific points in the production process where potential food safety hazards can be controlled or eliminated. Identifying and monitoring CCPs is a key component of a Hazard Analysis and Critical Control Points (HACCP) system, which is used in the food industry to ensure the safety of the food supply. CCPs may include steps such as cooking, cooling, or packaging, and they are typically identified through a hazard analysis.

Question 2

You are the continuous improvement expert in your company.A meeting is scheduled with all the front line production supervisors.The supervisors have no training in continuous improvement.Your job in this meeting is to explain the concept of 'kaizen' to the supervisors.Explain kaizen to this audience.

Accepted Answer

The answer of You are the continuous improvement expert in...

Question 3

Describe the three basic components of service operations.Describe how service companies differ on these dimension,how they relate to manufacturing companies,and the quality dimensions that must be considered given the degree to which these components exist in the service company.

Accepted Answer

The answer of Describe the three basic components of service...

Question 4

Identify and discuss the key aspects of process management addressed by the Baldrige category of process management.

Accepted Answer

The answer of Identify and discuss the key aspects of...

Question 5

Define benchmarking.Identify the three major types of benchmarking and discuss their purposes.

Accepted Answer

The answer of Define benchmarking.Identify the three major types of...

Question 6

Which of the following is NOT TRUE regarding best practices?

Accepted Answer

The answer of Which of the following is NOT TRUE...

Question 7

_____ is a system of process control that was developed jointly between Pillsbury and the National Aeronautic and Space Administration to reduce the risk of microbial contamination during space travel,and has been adopted in many industries.

Accepted Answer

HAACP (Hazard Analysis and Critical Control Points) is a system of process control developed jointly between Pillsbury and NASA to reduce the risk of microbial contamination during space travel, and has since been widely adopted in many industries such as food, pharmaceuticals, and cosmetics.

Question 8

In managing a supply relationship,_____ provides recognition for high-quality suppliers,which motivates them to improve continuously and attract more business.

Accepted Answer

The answer of In managing a supply relationship,_____ provides recognition...

Question 9

Explain how the Baldrige Criteria,ISO 9000: 2000,and Six Sigma approach process management.

Accepted Answer

The answer of Explain how the Baldrige Criteria,ISO 9000: 2000,and...

Question 10

_________involves studying products,processes,or business performance of other players in the same industry to compare pricing,technical quality,features,and other quality or performance characteristics of products and services.

Accepted Answer

Competitive benchmarking involves studying the performance of other players in the same industry to compare pricing, technical quality, features, and other characteristics of products and services. This helps companies understand their own strengths and weaknesses and make necessary improvements to remain competitive.

Question 11

Process management activities are:

Accepted Answer

Process management activities are included in both the Baldrige and ISO 9000:2000 standards. Both frameworks emphasize the importance of process management for achieving efficiency and effectiveness in an organization's operations.

Question 12

Six Sigma is based on understanding and improving processes on a _______ basis.

Accepted Answer

Six Sigma is a project-based approach that focuses on understanding and improving processes by identifying and eliminating defects, minimizing variability, and improving quality on a project-by-project basis. This approach allows for a more targeted and efficient improvement effort rather than a broad, departmental or product-by-product approach.

Question 13

Which of the following most specifically relates to products being repairable?

Accepted Answer

Design-for-disassembly specifically focuses on creating products that can be easily taken apart, which directly relates to their repairability.

Question 14

Explain the concepts of poka-yoke and kaizen blitzes.

Accepted Answer

The answer of Explain the concepts of poka-yoke and kaizen...

Question 15

Identify the four components of a control system.Provide an example in a manufacturing firm to demonstrate each component.Show in your example why long-term improvements cannot be made unless the process is brought under control.

Accepted Answer

The answer of Identify the four components of a control...

Question 16

Consider the following statements:
Manager A: "Kaizen and innovation are identical"
Manager B: "Kaizen and innovation are different"
Which manager is correct? Defend your choice.

Accepted Answer

The answer of Consider the following statements:
Manager A: "Kaizen and...

Question 17

Differentiate between value-creation (core)processes and supporting processes.Provide an example of each process.

Accepted Answer

The answer of Differentiate between value-creation (core)processes and supporting processes.Provide...

Question 18

Identify and explain five leading practices in process management exercised by total quality firms.

Accepted Answer

The answer of Identify and explain five leading practices in...

Quiz 7: Process Management