With higher levels of _____,appropriate staff behavior becomes increasingly important.
A)contact and interaction
B)customization
C)labor intensity
D)technology dependence

Question

Quizplus · Accepted Answer

With higher levels of contact and interaction (such as in healthcare, hospitality, or education), appropriate staff behavior becomes increasingly important for customer satisfaction and retention. Personalized and empathetic customer service can also lead to increased loyalty and positive word-of-mouth recommendations. Customization (B) and labor intensity (C) may also be relevant factors for certain industries, but they do not directly relate to the importance of staff behavior. Technology dependence (D) may require specific skills or training for staff, but it does not necessarily affect their behavior.

With Higher Levels of _____,Appropriate Staff Behavior Becomes Increasingly Important