Which of the following is NOT a goal in designing a service?
A)The goal is to provide a service whose elements are internally consistent.
B)The service is directed at meeting the needs of a specific target market segment.
C)Too much or too little emphasis on one component is encouraged as a differentiator in the market.
D)Services differ in the degree of customer contact and interaction, labor intensity, and customization.

Question

Quizplus · Accepted Answer

Too much or too little emphasis on one component is not encouraged as a differentiator in the market. In fact, a well-designed service should have a balance of all the necessary components to meet the needs of the target market segment.

Which of the Following Is NOT a Goal in Designing