Which of the following is NOT one of the three basic components of a service?
A) Physical facilities, processes, and procedures
B) Customers' involvement
C) Employees behavior
D) Employees' professional judgment
Correct Answer:
Verified
Q29: A graphical representation of a process sequence
Q30: The employees of an insurance firm are
Q31: Which of the following is NOT a
Q32: Which of the following is NOT TRUE
Q33: Rapid changeover from one product to another,rapid
Q35: _ are accountable for process performance.
A)Process managers
B)Process
Q36: In the context of process management,_ is
Q37: The employees of a manufacturing company who
Q38: Which of the following is TRUE of
Q39: Which of the following is NOT TRUE
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