Long-term improvements cannot be made to a process unless the process is first brought under control.

Question

Quizplus · Accepted Answer

Before any improvements can be made to a process, it is necessary to bring the process under control. This means that the process must be predictable, stable, and capable of producing consistent results. Without control, it is difficult or impossible to identify the root causes of problems or to make meaningful changes to the process. Therefore, bringing a process under control is a necessary first step in any improvement effort.

Long-Term Improvements Cannot Be Made to a Process Unless the Process