Deming believed that worker motivation is best accomplished by:
A)an optimum of both internal motivation and incentives.
B)internal motivation rather than incentives and bonuses.
C)incentives and bonuses rather than internal motivation.
D)incentives but not bonuses.

Question

Quizplus · Accepted Answer

Deming believed that the focus on incentives and bonuses would lead to short-term thinking by workers and managers, encouraging them to achieve quotas at the expense of quality. Instead, he believed that internal motivation, such as pride in workmanship and a sense of ownership in the process, would lead to long-term improvements in quality and productivity.

Deming Believed That Worker Motivation Is Best Accomplished By