Leading customer-oriented practices of successful companies include all of the following EXCEPT:
A)recognize that all customers should to be treated in the same manner.
B)understand the linkages between customer needs and business processes.
C)make commitments to customers that build trust and confidence.
D)compare customer satisfaction results to those of their competitors.

Question

Quizplus · Accepted Answer

Successful companies do not treat all customers in the same manner. Instead, they recognize that different customers have different needs and preferences and tailor their approach accordingly. This allows them to better meet the specific requirements of each customer and deliver a superior experience.

Leading Customer-Oriented Practices of Successful Companies Include All of the Following