According to Crosby's Absolutes of Quality Management,absence of quality is attributed to:
A)nonconformance.
B)setting requirements.
C)improper measurements.
D)conformance to requirements.

Question

Quizplus · Accepted Answer

Crosby's Absolutes of Quality Management state that the absence of quality is due to nonconformance, meaning that the product or service does not meet the specified requirements or standards. "Setting requirements" (B) is actually one of Crosby's absolutes, as is "conformance to requirements" (D). "Improper measurements" (C) is not specifically mentioned in Crosby's Absolutes, although it is a factor that can contribute to nonconformance.

According to Crosby's Absolutes of Quality Management,absence of Quality Is