Meeting quality goals during operations is which of the processes of Juran's Quality Trilogy?
A)Quality control
B)Quality design
C)Quality improvement
D)Quality planning

Question

Quizplus · Accepted Answer

Meeting quality goals during operations falls under the process of quality control, which is the first process in Juran's Quality Trilogy. Quality control focuses on maintaining the desired level of quality during ongoing operations. Quality planning comes first and involves setting goals and creating a plan to achieve them. Quality improvement comes last and involves continuously improving processes and products to achieve greater levels of quality. Quality design is the process of designing products and processes to meet desired levels of quality.

Meeting Quality Goals During Operations Is Which of the Processes