Crosby argues that Zero Defects is a motivational program and not a performance standard.
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Q15: The primary purpose of the Malcolm Baldrige
Q16: Cost Control is one of the seven
Q17: Unlike Juran and Deming,Crosby's program is primarily
Q18: Deming advocated the use of relatively few
Q19: The term "total quality control" was originally
Q21: In mechanical assemblies,_ lead(s)to inconsistent performance and
Q22: According to Peter Scholtes,when people don't understand
Q23: _ are the best routes to improving
Q24: Deming's Profound Reflective Thinking system consists of
Q25: _ are the primary tools used to
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