Unlike Juran and Deming,Crosby's program is primarily behavioral.

Question

Quizplus · Accepted Answer

Crosby's program focuses on changing individual behavior towards quality and achieving zero defects. It emphasizes on creating a quality culture in the organization by involving employees at all levels and encouraging them to take responsibility for their work. While Juran and Deming's programs also include behavioral aspects, they also emphasize on improving processes and systems to achieve quality.

Unlike Juran and Deming,Crosby's Program Is Primarily Behavioral