Leadership Enhancing Study Set 4
Quiz 2 :
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Q26 Q26 Q26
Kyra,a 16-year-old high school girl,is skeptical about her first day at a new school.She believes that nobody will talk to her and that her new teachers will be rude to her.She enters the class in a negative mood and speaks rudely to everyone.Eventually,she sees that her beliefs about the new school and teachers come true.Which of the following is most likely exemplified in this scenario?
Q37 Q37 Q37
Jonathan,a front desk executive at Read Books Inc.,handled 40 customer calls per day.He was then sent to a training program last month to improve his communication skills,which cost the organization $500.This month,Read Books observes that his growth is positive and substantial and that he is able to handle 60 customer calls per day.His productivity has increased by $700.This scenario most likely exemplifies