The "line of visibility" is a feature of:
A) a single-channel, single phase queuing system.
B) the service blueprint.
C) an entertainment activity for people waiting in line for a service.
D) a waiting line that allows visibility of the server(s) tending to customers in front of you.
E) None of these

Question

Quizplus · Accepted Answer

The "line of visibility" is a concept used in service blueprints to distinguish between the front-stage (visible to customers) and back-stage (invisible to customers) activities.

The "Line of Visibility" Is a Feature Of