Which of the following is an example of emotional labour?
A)Employees are supposed to remain calm and civil even when hassled or insulted.
B)Employees are supposed to be perky and upbeat even when they feel down.
C)Employees are supposed to be nice to customers even when they are angry at them.
D)Employees are supposed to repress their anger when dealing with customers.
E)All of the above

Question

Quizplus · Accepted Answer

All the options provided are examples of emotional labour, which involves managing one's emotions to fulfill the emotional requirements of a job. This includes remaining calm under stress, being cheerful regardless of one's actual feelings, and maintaining a pleasant demeanor towards customers even when feeling angry.

Which of the Following Is an Example of Emotional Labour