The requirement for people to conform to certain emotional "display rules" in their job behaviour is known as
A)emotional contagion.
B)emotionally challenging work.
C)emotional labour.
D)emotional work conditions.
E)emotional dispositions.

Question

Quizplus · Accepted Answer

Emotional labour refers to the process of managing feelings and expressions to fulfill the emotional requirements of a job. This includes adhering to the "display rules" of an organization, which dictate how employees should express their emotions to customers or clients.

The Requirement for People to Conform to Certain Emotional "Display