When Ellen learns that her roommate will be an international student from Britain, she is worried that her roommate will be stiff and reserved.Ellen is surprised when
Diana turns out to be upbeat and friendly.Diana's behavior goes against Ellen's beliefs
About how people from Britain express emotions and has violated her
A) ability to read facial expressions.
B) cultural display rules.
C) affect-as-information theory.
D) emotional judgment.

Question

Quizplus · Accepted Answer

Ellen's surprise at Diana's behavior indicates that her expectations about British people's emotional expressions were based on cultural stereotypes. Cultural display rules refer to the norms within specific cultures that dictate how emotions should be expressed. Diana's upbeat and friendly demeanor contradicted Ellen's expectations of British reserve, thus violating her cultural display rules.

When Ellen Learns That Her Roommate Will Be an International