A claim is ________; an adjustment is ________.
A)a goodwill message; a means to an end
B)an emotional reaction; a calculated response
C)a formal complaint; a settlement of a claim
D)an informal complaint; an emotional reaction

Question

Quizplus · Accepted Answer

C)If you're dissatisfied with a company's product or service, you can opt to make a claim (a formal complaint)or request an adjustment (a settlement of a claim).

A Claim Is ________; an Adjustment Is ________

A Claim Is ; an Adjustment Is