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Surgical Technology Principles and Practice

Nursing

Quiz 2 :

Communication and Teamwork

Quiz 2 :

Communication and Teamwork

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________ can be both an expression of comfort and a way of controlling people.
Free
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B

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________ is the expression of emotion or opinion contained in the delivery of a message.
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D

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_________ is/are a way for people to talk with others in their personal and professional community.
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D

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________ is the response to a message and is a component of effective communication.
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_______ is the manner or implied feelings behind the message, reflected in emphasis on certain words or pitch of the voice.
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Communication is a two-way process between the ________.
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The person with ________ uses extreme defensive or aggressive tactics to achieve social comfort.
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Many health care workers are surprised to find that the greatest challenge in their work is not the work itself but the ________ of the workplace.
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Surgery is performed by __________.
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Poor patient care, errors, conflict, and stress are results of ________.
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The most important reason to increase ________ is to maintain respect, trust, and empathy among coworkers and management.
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Good communication clarifies relationships and helps establish professional and social boundaries. It increases teamwork and goals, which will greatly increase the safety of the environment for the ________.
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_____________________ is the way we use posture, gestures, and expressions to convey ideas or messages.
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____________________ is purposeful touch that conveys empathy, tenderness, and care.
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________ is a quality found in people with self-esteem. This type of behavior seeks to protect one's own rights while respecting those of others.
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________ are behaviors that are accepted as part of the environment and culture of a group.
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Even if the sender does not wish to express his or her true feelings about the message, these feelings will probably be conveyed by ________.
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_________ is a set of guidelines to help people use email and other types of Internet communication in a way that promotes personal security, respect, and clarity.
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_________________is a response by the receiver acknowledging receipt of the message and its content.
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____________ and ___________ are two of the most important components of patient care.
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