An important implication of the "balance scorecard" approach is that
A) managers need to recognize tradeoffs in stakeholder demands and realize that such demands represent a "zero-sum" game in which one stakeholder will gain only at another's loss
B) the key emphasis on customer satisfaction and financial goals are only a means to that end
C) managers should not look at their job as primarily balancing stakeholder demands; increasing satisfaction among multiple stakeholders can be achieved simultaneously
D) gains in financial performance and customer satisfaction must often come at a cost of employee satisfaction

Question

Quizplus · Accepted Answer

The "balance scorecard" approach suggests that managers can improve satisfaction across multiple stakeholder groups simultaneously, rather than viewing stakeholder demands as a zero-sum game. This approach emphasizes a more integrated and synergistic view of managing different aspects of an organization's performance, including financial, customer, internal business processes, and learning and growth perspectives.

An Important Implication of the "Balance Scorecard" Approach Is That