John Hagen, a veteran appliance salesperson, is in an interview with a potential prospect. As the prospect talks about how more people are renting appliances rather than buying them, Hagen replies, "Really? That's interesting. So how many refrigerators do you want to order?" Hagen is engaged in ________ listening.
A) marginal
B) active
C) evaluative
D) routine
E) borderline

Question

Quizplus · Accepted Answer

Marginal listening is characterized by only partially listening or missing the main points of what is being said, which is evident in Hagen's response that ignores the prospect's point about renting appliances.

John Hagen, a Veteran Appliance Salesperson, Is in an Interview