Empathy is defined as the:
A) ability to ignore conflicting communication signals.
B) method used to respond to buyer feedback.
C) ability to identify and understand the other person's feelings, ideas, and situation.
D) ability to change a person's belief, position, or course of action.
E) gathering of information and uncovering customer needs by using one or more questions.

Question

Quizplus · Accepted Answer

Empathy involves understanding another person's feelings, ideas, and situation from their point of view, rather than one's own. It is about putting oneself in another's shoes to understand their emotions and perspectives.

Empathy Is Defined as The