A Nike salesperson is informed by a retailer that ten pairs of shoes are damaged and cannot be sold. After looking at the merchandise, the salesperson determines the damage occurred during the packaging process. What should the Nike salesperson do to handle this situation?
A) Apologize to the client and state that the problem will not happen in the future.
B) Inform the client that these kinds of losses are common in retail business.
C) Try to convince the customer to buy some new merchandise.
D) Help the customer dump the unsalable inventory.
E) Return the merchandise and provide a refund.

Question

Quizplus · Accepted Answer

The appropriate action is to return the damaged merchandise and provide a refund, as this addresses the retailer's issue directly and maintains a good business relationship.

A Nike Salesperson Is Informed by a Retailer That Ten