Which of the following is most likely NOT an example of the follow-up step of the selling process?
A) A salesperson evaluating the effectiveness of a product after the sale.
B) A salesperson calling a prospect for a buying decision about a product.
C) A salesperson conducting a customer satisfaction survey 3 months after the sale.
D) A salesperson addressing a customer complaint immediately and appropriately.
E) A salesperson sending a thank-you note to a customer for a recent product purchase.

Question

Quizplus · Accepted Answer

The follow-up step of the selling process typically involves actions taken after a sale has been made to ensure customer satisfaction and to maintain a relationship with the customer. Calling a prospect for a buying decision is part of the closing step, not the follow-up step.

Which of the Following Is Most Likely NOT an Example