Discuss the major principles behind Social CRM (CRM 2.0), and contrast it with CRM 1.0.
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Q21: What is the difference between push strategies
Q22: Permission marketing dictates that customers will be
Q23: Social CRM does not retain any of
Q24: Personalization involves ways that marketers individualize in
Q25: Why are the three pillars of relationship
Q27: Customer service occurs only post-purchase when customers
Q28: No matter how good a company may
Q29: Why is it important to implement CRM
Q30: Unlike SCM, CRM activities usually refer to
Q31: One important tenet of CRM is that
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