Which of the following represents a major shift in current marketing practice?
A) From high fixed costs to low fixed costs
B) From mass marketing to individualized marketing
C) From focusing on a small base of customers to focusing on acquiring many new customers
D) All of the above
Correct Answer:
Verified
Q1: When everyone in the company who touches
Q2: A firm using relationship marketing focuses on
Q3: Individualized web portals are most often used
Q4: All of the following are metrics used
Q5: CRM allows companies to leverage their resources
Q7: Software agents such as shopping agents and
Q8: As more companies integrate customer relationship management
Q9: If two or more companies were to
Q10: Through real-time chat, forums, and email postings
Q11: In order to keep customers from viewing
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