The four performance areas of the balanced scorecard include all of the following except ________.
A) customer perspective
B) internal business perspective
C) learning and growth perspective
D) metrics perspective

Question

Quizplus · Accepted Answer

The balanced scorecard includes customer perspective, internal business perspective, and learning and growth perspective, but not "metrics perspective." Metrics are used within each of the perspectives to measure performance, not as a separate perspective.

The Four Performance Areas of the Balanced Scorecard Include All