What might be the problem with only taking the customer's perspective?
A) Taking a customer perspective involves a lot of costs and resources.
B) Customers often take a generic analysis of the organization.
C) The information is more constructive than descriptive.
D) Customers do not see behind the scenes to understand the firm's characteristics.
E) Adopting a customer perspective doesn't usually translate into insightful information.

Question

Quizplus · Accepted Answer

Customers may not have insight into the internal operations, constraints, and strategic considerations of a company, which can limit the usefulness of their perspective in making comprehensive business decisions.

What Might Be the Problem with Only Taking the Customer's