Wenger (1998)argues there are three ways of managing boundaries in communities of practice: people,artefacts,and interaction.An organization creates focus groups where customers and sales staff discuss perceptions and expectation of products,sales and service quality.This is an example of using ______ as a way of managing boundaries.
A)artefacts
B)people
C)interaction
D)feedback

Question

Quizplus · Accepted Answer

The focus groups involve discussions between customers and sales staff, which is an example of using interaction to manage boundaries in communities of practice.

Wenger (1998)argues There Are Three Ways of Managing Boundaries in Communities