The degree to which rules and procedures are used to standardize behaviours and decisions in an organization is called:
A)chain of command
B)formalization
C)centralization
D)work specialization
E)span of control

Question

Quizplus · Accepted Answer

Formalization refers to the extent to which rules, procedures, and communications are written and explicitly articulated in an organization, thereby standardizing behaviors and decisions.

The Degree to Which Rules and Procedures Are Used to Standardize