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International Business Study Set 6

Business

Quiz 3 :

The Cultural Environment of International Business

Quiz 3 :

The Cultural Environment of International Business

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Jordan is employed in an American investment firm and is currently working with some Japanese clients on a new project. He uses a lot of hand gestures during meetings, which his clients find very distracting and rude. This has also led to many misunderstandings between Jordan and his Japanese clients in the recent past. Which of the following best describes such a situation?
Free
Multiple Choice
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Answer:

C

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Which of the following is TRUE with regard to culture?
Free
Multiple Choice
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Answer:

A

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Acculturation is defined as the process of ________.
Free
Multiple Choice
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Answer:

B

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Socialization is defined as ________.
Multiple Choice
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________ belong(s) to the folk cultural makeup that we are aware of.
Multiple Choice
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________ are ways of behaving and conducting oneself in public and business situations.
Multiple Choice
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Businesses based in societies characterized by high uncertainty avoidance encourage managers to take risks and make quick decisions.
True False
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With regard to the iceberg concept of culture, ________ is(are) the most deeply embedded.
Multiple Choice
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Phone Center (Scenario) The Technix Computer Corporation recently finished construction of a customer service phone center in New Delhi, India. Phone center agents will be responsible for answering technical questions from customers around the globe. Technix has hired 55 local computer experts as phone agents, and a training session is underway. Technical specialists and call center specialists from the United States have flown to India to train the new Indian employees. Hank Patelli, a senior manager of a Technix phone center in Michigan, will oversee the New Delhi phone center for six months until a local manager is hired and trained to replace him. -Ashok, one of the Indian employees, asks Hank if the weekend training session could be rescheduled because it is a Hindu festival day. What will be the most likely outcome if Hank agrees to Ashok's request?
Multiple Choice
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Culture refers to the inherited attitudinal traits of an individual.
True False
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Religion belongs to the folk cultural makeup that we are aware of.
True False
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Nonverbal communication belongs to the deep cultural makeup that we are unaware of.
True False
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Which of the following situations illustrate a polychronic perspective?
Multiple Choice
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Cultural values and attitudes can be transmitted through a variety of sources including parents, teachers, friends, government leaders, movies, television, and the Internet.
True False
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In a short essay, explain some of the obstacles that international firms often face when dealing with employees, customers, and business partners from other cultures.
Essay
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In a short essay, explain why international business managers should engage in critical incident analysis to avoid the self-reference criterion. Describe why an examination of values and attitudes toward culture is important in this analysis.
Essay
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Phone Center (Scenario) The Technix Computer Corporation recently finished construction of a customer service phone center in New Delhi, India. Phone center agents will be responsible for answering technical questions from customers around the globe. Technix has hired 55 local computer experts as phone agents, and a training session is underway. Technical specialists and call center specialists from the United States have flown to India to train the new Indian employees. Hank Patelli, a senior manager of a Technix phone center in Michigan, will oversee the New Delhi phone center for six months until a local manager is hired and trained to replace him. -After the first training session, a number of the Michigan employees expressed frustration that the Indian employees lacked technical knowledge because none of them asked questions or offered answers. Which of the following would be the best way for Hank to handle the situation?
Multiple Choice
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Culture is NOT ________.
Multiple Choice
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Values in a culture ________.
Multiple Choice
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________ refers to the values, beliefs, customs, arts, and other products of human thought and work that characterize the people of a given society.
Multiple Choice
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