What gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer?
A) Contact center
B) Web-based self-service
C) Call scripting system
D) Uplift modeling

Question

Quizplus · Accepted Answer

Call scripting systems are designed to gather product details and issue resolution information, which can then be automatically generated into a script for the representative to use when speaking with the customer. This helps ensure consistency and accuracy in customer interactions.

What Gathers Product Details and Issue Resolution Information That Can