What is uplift modeling?
A) A place where customer service representatives answer customer inquiries and solve problems, usually by email, chat, or phone
B) A system that allows customers to use the web to find answers to their questions or solutions to their problems
C) A system that gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer
D) A form of predictive analytics for marketing campaigns that attempts to identify target markets or people who could be convinced to buy products
Correct Answer:
Verified
Q71: What is selling additional products or services
Q72: What allows customers to use the web
Q73: What divides a market into categories that
Q74: Which of the following is a common
Q75: What gathers product details and issue resolution
Q77: What is a part of operational CRM
Q78: What is web-based self-service?
A) A place where
Q79: Which of the following is not a
Q80: What is call scripting?
A) A place where
Q81: Summarize the future of customer relationship management.
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