Question 1

Neha's supervisor sends her an e-mail requesting updated financial figures as soon as possible.When Neha interprets the content and meaning of the e-mail,she is decoding the message.

Accepted Answer

Decoding is the process by which the receiver interprets the sender's message, so when Neha interprets the content and meaning of the e-mail, she is indeed decoding the message.

Question 2

Customer orders are considered to be an internal communication.

Accepted Answer

Customer orders are considered external communication because they involve interaction between the organization and individuals or entities outside the organization.

Question 3

Polite listeners are attentive listeners.

Accepted Answer

The answer of Polite listeners are attentive listeners....

Question 4

"Spinning" bad news to make it look better almost always backfires.

Accepted Answer

Spinning bad news to make it look better almost always backfires because it can damage trust and credibility.

Question 5

An example of external communication is an annual report to shareholders.

Accepted Answer

An annual report to shareholders is a form of external communication because it is directed towards individuals outside of the organization, such as investors and shareholders, to inform them about the company's performance and financial health.

Question 6

Alana is conversing with her real estate agent,whom Alana believes is trying to sell her an expensive property in order to receive a greater commission.Alana is engaged in cynical listening.

Accepted Answer

Cynical listening occurs when the listener doubts or disbelieves the speaker's motives, as Alana does with her real estate agent, suspecting the agent's motive is to earn a higher commission.

Question 7

The grapevine,when managed properly,can be a reliable source of information.

Accepted Answer

When managed properly, the grapevine, or informal communication network within an organization, can indeed be a reliable source of information, as it often carries unofficial information quickly and can fill in gaps left by formal communication channels.

Question 8

Dana likes to send out a weekly e-mail to all her employees discussing the results and challenges for the week.This is an example of an informal communication.

Accepted Answer

This is an example of formal communication, as it is a structured form of communication often found in a professional setting, where information is conveyed through official channels within an organization.

Question 9

When a firm is under fire for a public relations crisis,it is best for the firm to stay out of the public eye.

Accepted Answer

Engaging with the public and stakeholders transparently and proactively is often a more effective strategy for managing a public relations crisis, as it helps to rebuild trust and address concerns directly.

Question 10

Feedback is crucial in determining whether a message was decoded properly.

Accepted Answer

Feedback allows the sender to understand whether their message was interpreted as intended, facilitating effective communication.

Question 11

Employees spend a significantly higher amount of time communicating on a daily basis than managers.

Accepted Answer

Managers typically spend a higher proportion of their time communicating compared to non-managerial employees, as their roles often involve coordinating tasks, leading teams, and making decisions that require extensive interaction with others.

Question 12

Noise is mainly caused by physical factors like poor cell phone reception.

Accepted Answer

Noise in communication can be caused by a variety of factors, not just physical ones. It can also be due to psychological, semantic, or environmental issues, such as misunderstandings, language barriers, or distractions, respectively.

Question 13

Americans,when speaking during business conversations,tend to stand closer together than Latin Americans.

Accepted Answer

Latin Americans generally have a smaller personal space and tend to stand closer together during conversations than Americans, who typically prefer a larger personal space.

Question 14

When responding during a crisis,it is best if the executive speaks briefly,clearly and provides positive visual images.

Accepted Answer

During a crisis, it's crucial for executives to communicate in a way that is concise and clear to avoid confusion and to reassure stakeholders. Providing positive visual images helps in maintaining a calm and constructive outlook.

Question 15

The average person can recall only half of a message immediately after listening to it.

Accepted Answer

Studies in communication and memory suggest that immediately after hearing a message, individuals on average remember about 50-60% of the information, indicating that the average person can recall only about half of a message. This percentage tends to decrease further over time.

Question 16

If the feedback is not forthcoming,senders should request it.

Accepted Answer

Requesting feedback when it is not automatically provided ensures communication is effective and misunderstandings are minimized. It helps the sender understand the receiver's perspective and improve future communications.

Question 17

An employee suggestion box is an example of an informal communication channel.

Accepted Answer

An employee suggestion box is considered a formal communication channel because it is an official method established by the organization for employees to share their ideas and feedback.

Question 18

High-context cultures including the United States and Germany pay attention to the conditions that surround the message,including nonverbal cues and personal relationships between the parties.

Accepted Answer

High-context cultures typically include countries like Japan and China, where nonverbal cues and the context of the message are very important. The United States and Germany are considered low-context cultures, where the emphasis is on direct communication and explicit messages.

Question 19

E-mail is considered one of the most secure forms of communication.

Accepted Answer

E-mail, in its standard form, is not encrypted, making it susceptible to interception and less secure compared to other forms of communication that use end-to-end encryption.

Question 20

When verbal and nonverbal cues conflict,receivers of the communication generally tend to believe the verbal content.

Accepted Answer

When verbal and nonverbal cues conflict, receivers of the communication generally tend to believe the nonverbal cues over the verbal content. Nonverbal cues are often perceived as more genuine since they can be less consciously controlled and may reveal true feelings or intentions.

Quiz 9: Top Performance Through Empowerment,teamwork,and Communication