Question 1

Identify the four listening styles,and describe the situation in which each style is most appropriate.

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Question 2

What is the difference between hearing and listening?

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Question 3

Briefly explain the difference between fact and inference,and provide an example of each.

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Question 4

Josh has created very strong general ideas about how people from other cultures behave and communicate.Why Josh should avoid always applying these ideas when he meets someone from another culture?

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Question 5

Phillip is not listening carefully to Jacques describe his vacation because he is more interested in telling Jacques what he did on his vacation.What listening barrier is Phillip experiencing and what can he do to overcome it?

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Question 6

Desiree just met her new college roommate,Francesca,for the first time.Francesca is from Mexico and is having difficulty adjusting to American culture.She is feeling homesick as this is her first time away from home.Desiree is excited to finally be away from home,and is looking forward to a fun-filled year.Although Francesca seems nice,it is a bit of a "downer" to have such a melancholy roommate.Desiree has heard that you have taken a course in interpersonal communication,and asks for advice about how to interact with her new roommate.You decide that the best approach is for Desiree to try and socially decenter in an effort to get off on the right foot with her new roommate.Using the various skills associated with social decentering,what advice do you give Desiree?

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Question 7

How is emotional noise different from external noise? Provide an example of each.

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Question 8

What is the main difference between a confirming and a disconfirming response to a message? Provide an example of each.

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Question 9

Kaitlyn is excited about her new job and is telling Kendra about it.How can Kendra respond to Kaitlyn in ways that confirm her? Provide at least three appropriate examples.

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Question 10

Use the five steps of the listening process to describe how you listen to a lecture.

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Quiz 5: Listening and Responding Skills