Question 1

What is the most effective way to sustain a conversation?
A)Ask open-ended questions and listen to responses.
B)Reveal personal information about yourself immediately.
C)Withhold information about yourself.
D)Limit the use of nonverbal messages.

Accepted Answer

Asking open-ended questions allows for more detailed and thoughtful responses, which can lead to a more engaging conversation. Additionally, actively listening to the responses shows the other person that you are interested and invested in the conversation. Revealing too much personal information too quickly or withholding information can make the conversation feel one-sided or uncomfortable. Nonverbal messages can also add depth and expression to the conversation, so limiting their use may hinder the flow of the conversation.

Question 2

In which context are we most likely to issue an apology?
A)when we commit a mild offense
B)when we are in a public setting
C)when we hurt someone with whom we are intimate
D)when we offend a stranger

Accepted Answer

Apologies are most likely to be issued in the context where we hurt someone with whom we are intimate. This can be due to a variety of reasons such as a breach of trust, a hurtful comment or action, or an act of betrayal. In such situations, an apology can help to mend the damaged relationship and restore trust. While apologies may also be issued in other contexts, such as when we commit a mild offense, when we are in a public setting, or when we offend a stranger, the likelihood of apologizing is far greater in the context of intimate relationships.

Question 3

Kellyn realizes that when she communicates with Ji,an international student from South Korea,she may need to be sure that that her messages are more explicit,but they should not be condescending.Kellyn should use __________ to accomplish this goal.
A)jargon
B)apologies
C)elaborated code
D)polarization

Accepted Answer

Elaborated code refers to using more explicit language to ensure that the message is communicated clearly. This would be the best choice for Kellyn to use when communicating with Ji to avoid misunderstandings without being condescending. Jargon would not be appropriate as it may be confusing for someone who is not familiar with the terminology. Apologies and polarization are not relevant to the situation.

Question 4

When general semanticists use the expression,"The map is not the territory," this refers to which language barrier?
A)lack of precision
B)polarization
C)static evaluation
D)biased language

Accepted Answer

The answer of When general semanticists use the expression,"The map...

Question 5

When Felicity when tells her employee "I feel disrespected when work I ask you to do is not a priority for you," which key behavior of asserting herself does she exhibit?
A)describe
B)disclose
C)identify effects
D)paraphrase

Accepted Answer

Felicity is disclosing her feelings of disrespect, which is a key behavior of asserting oneself. By expressing how she feels about the situation, she is opening up about her personal reaction to the employee's actions.

Question 6

During the late sixties and early seventies,it was common to see bumper stickers that said,"America: Love It or Leave It!" This sentiment reflects the language barrier of __________.
A)polarization
B)bypassing
C)static evaluation
D)fact-inference confusion

Accepted Answer

The statement "America: Love It or Leave It!" suggests a polarized view of the country - either one must unequivocally love America, or they should leave. This reflects a language barrier of polarization, where the speaker sees everything in black and white terms, with no room for nuance or differing opinions. Possibilities of bypassing or static evaluation or fact-inference confusion do not reflect the sentiment expressed in the statement.

Question 7

Piper and her boyfriend are arguing about a new management position she's considering at work.While Piper wants to apply for the job,her boyfriend keeps mentioning how busy Piper will be if she becomes a manager.Which of Jack Gibb's strategies for creating a supportive climate did Piper's boyfriend most clearly violate?
A)Describe your feelings rather than evaluate others' behaviors.
B)Present yourself as equal rather than superior.
C)Be genuine rather than manipulative.
D)Empathize rather than remain detached from others.

Accepted Answer

The answer of Piper and her boyfriend are arguing about...

Question 8

When you use a phrase such as "I felt like a wrung-out washrag after that test!" you are expressing your emotions via a(n)__________.
A)onomatopoetic image
B)restricted code
C)word picture
D)visual code

Accepted Answer

The phrase "I felt like a wrung-out washrag" is a word picture, using descriptive language to paint a vivid picture of the speaker's emotions. Choice A, onomatopoeic image, refers to words that imitate sounds, such as "buzz" or "hiss." Choice B, restricted code, refers to language that is specific to a particular group or context and may not be widely understood. Choice D, visual code, refers to communication through images or visual cues.

Question 9

Research has found that when we receive an apology,we __________.
A)are less likely to seek revenge
B)are more likely to feel annoyed
C)will usually accept it
D)tend to respond aggressively

Accepted Answer

Research suggests that receiving an apology can reduce the likelihood of seeking revenge. When a sincere apology is made, the offended party may be more likely to forgive and move on from the situation.

Question 10

When you pursue your own interests without denying the rights of others,you are being __________.
A)nonjudgmental
B)aggressive
C)assertive
D)assumptive

Accepted Answer

Being assertive means standing up for your own interests and rights without denying or infringing upon the interests and rights of others. It involves communication and behavior that is confident, clear, and respectful. Nonjudgmental means being accepting and tolerant of others without criticism or prejudice. Aggressive means behaving in a forceful and hostile manner towards others in order to achieve one's own goals, without regard for their needs or feelings. Assumptive means making assumptions without checking or verifying the facts.

Question 11

Which form of communication is characterized by spontaneously and interactively exchanging messages with another person?
A)interaction
B)conversation
C)dialogue
D)impromptu talking

Accepted Answer

Conversation is characterized by spontaneously and interactively exchanging messages with another person. A dialogue typically implies a more structured and formal exchange, while impromptu talking may not involve another person or may not be a two-way exchange. Interaction is a broad term that can include various forms of communication.

Question 12

Simon responds to his son's request by exclaiming,"I don't care what you want.You'll do what I tell you,when I tell you,and that's that!" Which strategy for creating a supportive climate do Simon's words most likely violate?
A)Solve problems rather than control others.
B)Be genuine rather than manipulative.
C)Empathize rather than remain detached from others.
D)Describe your own feelings rather than evaluate others.

Accepted Answer

Simon's words indicate a controlling approach rather than a problem-solving approach. He is not considering his son's needs or feelings, and instead is asserting his own authority.

Question 13

Astrid ordered her steak cooked medium-well at her favorite restaurant.When the server returned with her steak,Astrid cut into it,saw that it was red in the center,and said to the server,"OK,what part of 'medium-well' didn't you understand? I want you to take this back and cook it so it's edible.This is ridiculous!" Which term best describes Astrid's communication behavior?
A)assertive
B)other-oriented
C)results-oriented
D)aggressive

Accepted Answer

Astrid's communication behavior is aggressive because she used harsh and critical language towards the server, implying blame for the mistake. She also did not show respect for the server's feelings or perspective, instead focusing solely on her own expectations.

Question 14

According to communication scholars,what is often most important to say explicitly when apologizing?
A)"I'm sorry you were hurt."
B)"I can't believe I did that."
C)"I'm sorry,but that's not the kind of person I am."
D)"I was wrong."

Accepted Answer

According to communication scholars, the most important thing to say explicitly when apologizing is "I was wrong." This acknowledges responsibility for the mistake and shows a willingness to make amends. The other options (A, B, and C) either deflect responsibility or focus on the individual's feelings rather than the harm caused.

Question 15

When describing how you view a situation,it is most effective to __________.
A)use sarcasm to take some negativity out of the situation
B)increase your level of vocal intensity to maintain the listener's interest
C)use exasperated facial expressions to communicate emotions
D)calmly and confidently deliver the message

Accepted Answer

Calmly and confidently delivering the message is the best choice when describing how you view a situation as it conveys a sense of maturity, professionalism, and credibility. Using sarcasm, increasing vocal intensity, or using exaggerated facial expressions can come across as unprofessional and may not effectively communicate your viewpoint.

Question 16

David has a habit of screaming,"You idiot,you always mess things up!" whenever his brother makes a mistake or does something he doesn't like.Which strategy for creating a supportive climate does David's outburst violate?
A)Describe your own feelings rather than evaluate others.
B)Solve problems rather than control others.
C)Be genuine rather than manipulative.
D)Empathize rather than remain detached.

Accepted Answer

David's outburst violates the strategy of describing his own feelings rather than evaluating others. By calling his brother an idiot and saying that he always messes things up, David is passing judgment and evaluating his brother's behavior, rather than expressing his own feelings about what happened.

Question 17

Dionne believes she is an aggressive communicator and asks you to help her become more assertive.Which suggestion would be best to offer her?
A)Become more other-oriented.
B)Evaluate others while communicating.
C)Be sure to avoid moments of silence.
D)Become more self-oriented.

Accepted Answer

Becoming more other-oriented means focusing on the needs and feelings of others in communication, which can help Dionne communicate assertively without being aggressive or dominating the conversation. This approach can help her develop better listening skills, empathy, and problem-solving abilities, which are essential for effective communication. Evaluating others while communicating (B) may lead to negative judgments, criticism, or conflicts, which can be counterproductive. Avoiding moments of silence (C) can also be counterproductive as it can prevent others from expressing themselves and creating space for reflection or clarification. Becoming more self-oriented (D) may reinforce Dionne's aggressive communication style and focus too much on her interests, needs, and emotions, which can undermine her relationships and trust with others.

Question 18

Most everyone will be sorry to see Professor Carmichael retire at the end of this academic year.Abel,on the other hand,has told people "It's about time that crusty old geezer retires.He's way too old to still be in the classroom." This is an example of __________.
A)polarization
B)hate speech
C)sexist language
D)static evaluation

Accepted Answer

The answer of Most everyone will be sorry to see...

Question 19

__________ is a set of words that has a particular meaning to a person,group,or culture.
A)A euphemism
B)A malapropism
C)A restricted code
D)A static evaluation

Accepted Answer

A restricted code is a set of words or language that has a particular meaning to a specific person, group, or culture. It is often used to communicate within a specific group, and outsiders may not understand the intended message. This type of code can include jargon, slang, or other specialized language that is unique to the group.

Question 20

Which phrase demonstrates the most effective use of extended I language?
A)"I don't like it when you are late,it really inconveniences me."
B)"I don't want you to take this the wrong way,but I have been feeling frustrated lately."
C)"I want you to sit down and listen to me.Your behavior as of late has been unacceptable."
D)"I always have to pick up your dirty clothes,and it is making me angry."

Accepted Answer

"I don't want you to take this the wrong way, but I have been feeling frustrated lately." demonstrates the most effective use of extended language because it uses a polite and indirect approach to express a negative feeling.

Quiz 6: Verbal Communication Skills

What is the most effective way to sustain a conversation?

In which context are we most likely to issue an apology?

Kellyn realizes that when she communicates with Ji,an international student from South Korea,she may need to be sure that that her messages are more explicit,but they should not be condescending.Kellyn should use __________ to accomplish this goal.

When general semanticists use the expression,"The map is not the territory," this refers to which language barrier?

When Felicity when tells her employee "I feel disrespected when work I ask you to do is not a priority for you," which key behavior of asserting herself does she exhibit?

During the late sixties and early seventies,it was common to see bumper stickers that said,"America: Love It or Leave It!" This sentiment reflects the language barrier of __________.

When you use a phrase such as "I felt like a wrung-out washrag after that test!" you are expressing your emotions via a(n) __________.

Research has found that when we receive an apology,we __________.

When you pursue your own interests without denying the rights of others,you are being __________.

Which form of communication is characterized by spontaneously and interactively exchanging messages with another person?

Simon responds to his son's request by exclaiming,"I don't care what you want.You'll do what I tell you,when I tell you,and that's that!" Which strategy for creating a supportive climate do Simon's words most likely violate?

According to communication scholars,what is often most important to say explicitly when apologizing?

When describing how you view a situation,it is most effective to __________.

David has a habit of screaming,"You idiot,you always mess things up!" whenever his brother makes a mistake or does something he doesn't like.Which strategy for creating a supportive climate does David's outburst violate?

Dionne believes she is an aggressive communicator and asks you to help her become more assertive.Which suggestion would be best to offer her?

Most everyone will be sorry to see Professor Carmichael retire at the end of this academic year.Abel,on the other hand,has told people "It's about time that crusty old geezer retires.He's way too old to still be in the classroom." This is an example of __________.

__________ is a set of words that has a particular meaning to a person,group,or culture.

Which phrase demonstrates the most effective use of extended I language?