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M Management Study Set 1

Business

Quiz 13 :

Communicating

Quiz 13 :

Communicating

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Select the true statement regarding one-way communication as compared to two-way communication.
Free
Multiple Choice
Answer:

Answer:

A

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An advantage of one-way communication over two-way communication is that it
Free
Multiple Choice
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Answer:

B

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George, a manager, has just received some bad news from his foreign counterpart about an ongoing negotiation. Disturbed and distracted, he is thinking of ways to control the damage when a subordinate walks into his office and asks for an extended leave due to a family emergency. George refuses to grant leave despite it being an emergency situation. In this scenario, George's disturbed mood is representative of ________ in the communication process between himself and his subordinate.
Free
Multiple Choice
Answer:

Answer:

E

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True two-way communication means not only that a receiver provides feedback but also that the sender is receptive to the feedback.
True False
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________ is a transmission of information wherein the receiver of a message provides feedback and the sender is receptive to the feedback.
Multiple Choice
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Dillion is being trained at his new job, but is having trouble communicating with his trainer, Amber. As a result, Amber feels that Dillon is negative and not willing to work. Even when talking with him, she still feels he is insincere because she has preconceived notions from his past behavior. In this scenario, Amber's ________ does not allow her to interpret Dillon's statements correctly.
Multiple Choice
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________ is any interference in the communication process that blocks perfect understanding.
Multiple Choice
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________ is the process of receiving and interpreting information.
Multiple Choice
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Edgar gives a formal presentation to his team members about the new software that he has recently reviewed and favors. However, some members of the team disagree with Edgar. Edgar, irritated at being challenged, feels that the team members are making excuses for being lazy. In the context of this scenario, Edgar's judgment has been influenced by
Multiple Choice
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The grapevine within an organization can be destructive when irrelevant or erroneous misinformation proliferates and harms operations.
True False
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Evelyn, a team leader, wanted to make some changes in the seating arrangement of her team members in order to improve communication. She chalked out a plan that she thought would suit everybody and sent it to all the members, asking them for their opinions and suggestions. This is an example of
Multiple Choice
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One-way communication is more difficult and time-consuming than two-way communication.
True False
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Jacob sends an e-mail to his team describing the implementation of a new work practice. However, in the e-mail he does not solicit comments or suggestions from his subordinates. He feels that the subordinates lack the experience required to effectively evaluate the various implications of the new practice. This is an example of
Multiple Choice
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Sharing strategic plans and financial information with employees could lead to leaks to competitors or to employee dissatisfaction with compensation.
True False
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Sage met her manager to discuss an issue she was facing in the office. During the meeting, her manager's phone was constantly ringing. This made it difficult for Sage to explain her problem clearly. Her manager, distracted by the ringing phone, could not grasp the significance of the problem and sent Sage back with half-hearted promises to take appropriate action. In this scenario, the ringing telephone represents
Multiple Choice
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Working at home and being in constant close proximity to the technical tools of work contribute to a high morale.
True False
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Silence has no significance in communication.
True False
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Sierra, a working mother, comes home after a hard day at the office. Her seven-year-old son, Jordan, wants to tell her about his day at school. He begins to explain about how he got selected for his school's soccer team. However, Sierra is unable to pay attention to her son out of sheer exhaustion. In this context, Sierra's fatigue represents ________ in the communication process between herself and her son.
Multiple Choice
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Communication
Multiple Choice
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________ is a process in which information flows in a single direction, from a sender to a receiver, with no feedback loop.
Multiple Choice
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