Glynnis, an employee, received an e-mail from an angry client about a certain product. Although it was not Glynnis's fault, she hesitated to report it to her manager because she knew that she would be blamed for it and could even be fired. In this case, which of the following is true of Glynnis's company?
A) The firm's expectations are not established in writing.
B) Employees are unclear about what needs to be achieved.
C) "Shoot the messenger" management exists, implying a lack of control.
D) Reviews are not held periodically.
E) Key data are not measured and reported in a timely manner.

Question

Quizplus · Accepted Answer

The fact that Glynnis is hesitant to report the issue to her manager because she fears being blamed and fired suggests that there is a "shoot the messenger" management culture in the company, where employees are blamed for problems instead of focusing on solutions.

Glynnis, an Employee, Received an E-Mail from an Angry Client