INSTRUCTIONS for questions 114-119: Match the type of disconfirming response with its behavioral description.
-You see Denise smile at you, but you walk past without smiling back.
A)impervious
B)tangential
C)personalized complaining
D)impersonal
E)irrelevant

Question

Quizplus · Accepted Answer

An impervious response involves ignoring or failing to acknowledge the other person's communication. In this scenario, walking past Denise without smiling back is an example of an impervious response.

INSTRUCTIONS for Questions 114-119: Match the Type of Disconfirming Response