INSTRUCTIONS for questions 114-119: Match the type of disconfirming response with its behavioral description.
-Vince says, "I'm so tired," and you reply, "Boy, everybody's got problems today."
A)impervious
B)tangential
C)personalized complaining
D)impersonal
E)irrelevant

Question

Quizplus · Accepted Answer

The response "Boy, everybody's got problems today" is impersonal because it shifts the focus away from Vince's personal experience and generalizes the issue, making it about everyone rather than addressing Vince's specific situation.

INSTRUCTIONS for Questions 114-119: Match the Type of Disconfirming Response