Which one of the following techniques will help management trace customer complaints directly to the operations involved?
A) cause-and-effect diagram
B) quality circles
C) quality engineering
D) specification management

Question

Quizplus · Accepted Answer

A cause-and-effect diagram, also known as a fishbone diagram or Ishikawa diagram, is a tool used to identify the possible causes of a problem or an effect. By mapping out the potential causes of customer complaints and tracing them back to specific operations, management can pinpoint where improvements need to be made in order to address customer concerns. Quality circles, quality engineering, and specification management may also be useful techniques for improving overall quality, but they do not specifically focus on tracing complaints back to specific operations.

Which One of the Following Techniques Will Help Management Trace