When managers standardize employee behavior through rules and procedures, the jobs are becoming more__________ .
A) formalized
B) horizontal
C) diversified
D) vertical

Question

Quizplus · Accepted Answer

Formalization refers to the extent to which rules and procedures are used to standardize employee behavior. The higher the level of formalization, the more specific and detailed the rules and procedures become, which helps to standardize employee behavior.

When Managers Standardize Employee Behavior Through Rules and Procedures, the Jobs