The degree to which jobs are standardized and guided by rules and procedures is called __________.
A) work specialization
B) formalization
C) decentralization
D) centralization

Question

Quizplus · Accepted Answer

Formalization refers to the extent to which jobs are standardized and guided by rules and procedures. Work specialization pertains to the degree to which tasks are divided into smaller, specialized jobs. Decentralization and centralization refer to the extent to which decision-making authority is distributed among various levels of an organization.

The Degree to Which Jobs Are Standardized and Guided by Rules