Lee,the head nurse in ER,has attempted to meet Jillian,one of her staff RNs,for several days to discuss concerns about Jillian's relationships with her team members.Lee hopes to offer Jillian coaching so that Jillian's relationships can be more satisfying with her team members.Each time Lee and Jillian set a time to meet,Jillian phones in sick.In this situation,Lee and Jillian are demonstrating:
A) Similar conflict management strategies.
B) Escalation of conflict.
C) Avoidance and compromise strategies.
D) Competing and compromise strategies.

Question

Quizplus · Accepted Answer

Lee is attempting to address a conflict or issue with Jillian's behavior, but Jillian is avoiding the conversation by repeatedly calling in sick. This is an example of avoidance as a conflict management strategy. Lee may also need to compromise, such as scheduling a meeting at a time that works better for Jillian or finding a different approach to the coaching conversation.

Lee,the Head Nurse in ER,has Attempted to Meet Jillian,one of Her