Which of the following statements BEST describes the role of OB in assisting management?
A)Helping to reduce overall employee cost.
B)Assisting management in coordinated layoffs to maximise productivity.
C)Helping management increase the success of customer service interactions.
D)Eliminating a corporate culture that assists in sensitivity to customers in developing countries.

Question

Quizplus · Accepted Answer

The role of OB is to study and understand human behavior in organizations and provide solutions to improve organizational processes and enhance employee productivity. Therefore, OB can assist management in increasing the success of customer service interactions by identifying and addressing employee behavior that may be hindering effective customer service. Option A is not a comprehensive role, as OB is not solely focused on reducing costs. Option B is not an ethical role, as it involves coordinated layoffs to maximize productivity. Option D is not a relevant role, as OB focuses on improving organizational behavior and productivity, not eliminating culture.

Which of the Following Statements BEST Describes the Role of OB