Doug is an IT support officer in his organisation.He receives calls relating to network access problems,login problems and other small issues related to computer usage.Doug sees himself as a motivated individual.He tries very hard to do his job well. After a while,Doug finds it difficult to respond to people in a friendly manner when they call him with simple login problems.Which element of motivation is being challenged,resulting in Doug's new behaviour?
A)intensity
B)direction
C)persistence
D)all the above

Question

Quizplus · Accepted Answer

Persistence is being challenged in Doug's case because it refers to the continued effort toward a goal even when obstacles are encountered. Doug's difficulty in maintaining a friendly demeanor in response to repetitive and simple issues indicates a struggle with sustaining his effort and enthusiasm over time.

Doug Is an IT Support Officer in His Organisation