Zeus Industries sells digital technology systems.The senior management feels that barriers are hindering communication.Frequently,senior managers feel that their employees are telling them only what they think the senior managers want to hear.Some middle managers are unable to deal with the vast amount of information in this fast-changing industry. _______ is likely to occur at Zeus Industries when there is emphasis on status differences.
A)Defensiveness
B)Filtering
C)Selective perception
D)Information overload

Question

Quizplus · Accepted Answer

Filtering is likely to occur when there is an emphasis on status differences, as employees may withhold or modify information to please their superiors, leading to a distortion of the message as it moves up the hierarchy.

Zeus Industries Sells Digital Technology Systems